Refunds and cancellation

Pro comes with a 3-day free trial. You are not charged during it, and you can cancel at any point before it ends without paying anything.

We ask for a card up front so the subscription continues seamlessly if you keep it. If you cancel before day 3, no charge is made.

We send a reminder before the trial converts. That is deliberate: a trial that converts silently and hopes you forget is a business model we do not want.

After the trial converts, there is a 7-day money-back guarantee. If Copilotly is not useful to you, email [email protected] within 7 days of the charge and we refund it.

You do not need to explain why. We may ask, because it is the most useful feedback we get, but the refund does not depend on your answer.

The guarantee applies to your first paid period on any cycle. It is not a rolling entitlement on every renewal.

If you subscribed on the web

Account settings, then Billing, then Cancel. It takes one click and there is no retention flow, no "are you sure", and no phone call.

If you subscribed in the iOS or Android app

App Store and Google Play subscriptions have to be cancelled through the store, because that is where the billing relationship sits. We cannot cancel or refund them on your behalf.

• iOS - Settings, your name, Subscriptions, Copilotly, Cancel.
• Android - Play Store, Profile, Payments and subscriptions, Copilotly, Cancel.

Refunds for store purchases are handled by Apple or Google under their own policies. If you have trouble, email us and we will help you make the request, though the decision is theirs.

Your account stays on Pro until the end of the period you have already paid for. We do not cut access on the day you cancel - you paid for the period, so you keep it.

After that it drops to the free plan. Your conversation history stays, your data stays, and nothing is deleted. You return to three copilots of your choice and the daily message limit.

If you resubscribe later, everything is where you left it.

You can change cycle at any time from billing settings. Changes take effect at the next renewal rather than immediately, and we do not charge a fee to switch.

Weekly exists because a lot of people want this for one specific problem rather than for a year. Using it for a fortnight and cancelling is a legitimate way to use this product, not a loophole.

Stated plainly so there are no surprises:

• Renewals after your first paid period, outside the 7-day window
• Enterprise agreements, which are governed by their own signed contract
• Accounts terminated for breach of the acceptable use policy

Outside those, if you think you have been charged unfairly, tell us. We would rather refund someone with a reasonable case than argue about it - the sum involved is never worth the relationship.

Statutory rights

Nothing here limits rights you have by law. Consumers in the UK and EEA have cancellation rights under distance-selling rules that apply regardless of what this page says.